Browsing Ingeniería Industrial by Subject "Quality management"

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    • Evaluación de la calidad en el servicio del subsector hotelero de la ciudad de Santiago de Cali 

      Leudo Ángel, Ada Sofía (Universidad Autónoma de OccidenteIngeniería IndustrialDepartamento de Operaciones y SistemasFacultad de Ingeniería, 2020-03-05)
      The main objective of this research work was to design a model for evaluating the quality of the hotel service with the purpose of measuring the perceptions that users had of the service provided by the accommodation ...