Aplicación web para la gestión de la información de los clientes y órdenes de trabajo de la Óptica Centro Visual de Occidente

Abstract

This work focuses its efforts to capture the result of each of the planned and executed activities, with the aim of developing a web application for managing customer information and work orders; which allows satisfying the opportunity for improvement that was identified in the company Óptica Centro Visual de Occidente to improve business processes related to customers. For the fulfillment of this objective, four leveraged stages were proposed in the RUP methodology, these stages are made up of different items that allow the analysis, design, development, testing and implementation of the software solution within the company. From the initial stage to the transition stage, the different activities were carried out to identify the business model of the company, establish the scope of the software solution proposal, identify functional and non-functional requirements. At the development stage, the user interface, data storage structure and test plan were established. In the construction stage, the three large groups of components that make up the application were developed, the first one of general components, which includes user registration and authentication, user administration panel and session management panel; the second is the customer and loyalty strategy execution module, and the third is the work order management module. Finally, in the transition stage, the tests were carried out and the respective corrections were made, the application was implemented and deployed, and the organization's collaborators were trained to use the application